Shipping Policy
Welcome to Pranjal Premium. We are committed to delivering your orders safely, efficiently, and on time.
Please read our shipping policy carefully before placing an order.
Order Processing Time
- All orders are processed within 1–2 business days
- Orders placed on Sundays or public holidays are processed on the next working day
- During festive seasons, sales, or high-order periods, processing times may be slightly extended
Domestic Shipping (India)
Estimated delivery timelines within India:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 4–7 business days
Delivery timelines may vary depending on courier availability and location accessibility.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order value
- Package weight
Any applicable shipping fee will be displayed before payment confirmation.
Order Tracking
Once your order is shipped:
- A tracking link will be shared via email, SMS, or WhatsApp
- Customers can track their shipment in real time through the courier partner’s website
Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Courier disruptions
- Public holidays
- Customs clearance
- High seasonal demand
Pranjal Premium is not liable for delays caused by third-party logistics providers or unforeseen circumstances.
Incorrect Shipping Information
Customers are responsible for providing accurate:
- Name
- Address
- Phone number
- PIN code
We are not responsible for delays or failed deliveries caused by incorrect shipping information provided at checkout.
Failed Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability or incorrect information:
- Re-shipping charges may apply
- The order may be returned to us by the courier partner
Damaged Package or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Share clear photos/videos of the package and products
Claims raised after 48 hours may not be eligible for resolution.
Exchange & Replacement Shipping
For approved exchange or replacement requests:
- Customers may be required to self-ship the product unless otherwise informed
- Replacement dispatch timelines may vary depending on stock availability
Contact Us
Email: pranjalpremium@gmail.com
Phone: +91 93161 05250
WhatsApp: +9193161 05250
Address: Pranjal Designer Textile Saree And Dress Wholesaler, 5th floor, Vardhan Textile market, 513 to 516, opposite Samrat International school, Dumbhal, Parvat Patiya, Surat, Gujarat 395010