Frequently Asked Questions

Everything you need to know about buying premium sarees online from Pranjal Premium — from fabric and care to shipping and exchanges.

About Our Sarees

What types of sarees does Pranjal Premium offer?

We specialise in multiple premium saree categories: Chinon Sarees, luxuriously soft, lightweight sarees with intricate Jaribooti and Zari Butti embroidery or floral designs and Mul Mul Cotton Sarees, ultra-breathable, everyday cotton sarees with Ikkat borders and Pom Pom accents. All sarees are crafted in Surat, India's textile capital.

What is a Chinon saree?

Chinon is a premium lightweight fabric made from a blend of silk and polyester. It drapes beautifully, has a subtle sheen, and is ideal for weddings, festive occasions, and formal gatherings. Our Chinon sarees come adorned with Jaribooti embroidery (all-over gold threadwork) or Zari Butti (contrast motifs), making each piece a work of art.

What is a Mul Mul saree?

Mul Mul is a fine, loosely woven cotton fabric known for its exceptional softness and breathability. It is perfect for daily wear, summer festivals, and casual occasions. Our Mul Mul sarees feature vibrant Ikkat borders and playful Pom Pom accents.

What is the length of your sarees?

All our sarees are 5.5 metres in length and come with an unstitched blouse piece of 80 cm included.

Are the sarees pre-stitched or unstitched?

All sarees are unstitched — the saree is ready to drape, and the blouse piece is included unstitched so you can have it tailored to your preferred fit and style.

What occasions are your sarees suitable for?

Our Chinon sarees are ideal for weddings, receptions, festivals, and formal events. Our Mul Mul cotton sarees are perfect for casual wear, summer outings, and day-time festivities.

Fabric Care

How do I care for my Chinon saree?

We recommend dry cleaning for Chinon sarees to preserve the embroidery and fabric sheen. If hand washing, use cold water with a mild detergent and avoid wringing. Store flat or loosely folded away from direct sunlight.

How do I care for my Mul Mul cotton saree?

Mul Mul sarees can be gently hand washed in cold water with a mild detergent. Avoid machine washing. Iron on a low setting while slightly damp for best results.

Ordering & Shipping

Do you offer free shipping?

Yes! We offer free shipping on all orders across India. No minimum order value required.

How long does delivery take?

Orders are typically delivered within 5–7 working days across India. You will receive a tracking link once your order is dispatched.

Do you ship internationally?

We are currently focused on delivering across India. International shipping options are coming soon — stay tuned! You can still get in contact with us at pranjalpremium@gmail.com.

Exchanges & Returns

What is your exchange policy?

We offer exchanges within 7 working days of delivery, strictly for damaged products only. To initiate an exchange, contact our support team with your order details and clear photographs of the damage.

Do you offer refunds or returns?

Refunds and returns are not available under any circumstances. We encourage you to review product images, descriptions, and size details carefully before placing your order. If you have any questions before purchasing, our team is happy to help.

Payments

What payment methods do you accept?

We accept all major payment methods including UPI, credit/debit cards, net banking, and popular wallets. All transactions are processed securely with instant payment confirmation.

Is it safe to pay online on Pranjal Premium?

Absolutely. 

Customer Support

How can I contact Pranjal Premium?

Our customer service team is available Monday to Saturday, 10 AM – 7 PM. Reach us at pranjalpremium@gmail.com and we'll get back to you promptly.

Can I get help choosing the right saree?

Of course! Our team loves helping customers find their perfect saree. Reach out with your occasion, preferred colours, and budget and we'll guide you personally.