Returns & Exchanges

At Pranjal Premium, we are committed to delivering premium-quality sarees and ensuring customer satisfaction.

Please read our exchange and replacement policy carefully before placing an order.

No Return & No Refund Policy

We currently do not offer returns or refunds on purchased products.

However, we do offer:

Replacement for damaged, defective, or incorrect items

Exchange Eligibility

Customers may request an exchange within 7 days of delivery if:

The product received is damaged
The wrong product was delivered
There is a manufacturing defect

To be eligible:

The saree must be unused and unwashed
Original tags and packaging must be intact
The item must not show signs of use, perfume, stains, or alterations

Exchange Process

To request an exchange:

Contact us within 48 hours of delivery
Share:
- Order number
- Clear product photos
- Unboxing video (mandatory for damaged/wrong item claims)

Once verified, our team will arrange a replacement or exchange.

Non-Exchangeable Items

We do not offer exchange for:

Minor colour variations due to lighting or screen settings
Personal preference or change of mind
Products altered after delivery
Sarees with fall/pico or custom stitching completed
Clearance or sale products

Replacement Availability

Replacement products are subject to stock availability. If the same product is unavailable, customers may choose:

Another product of equal value
or
Store credit

Order Cancellation

Orders can only be cancelled before dispatch.

Once shipped, orders cannot be cancelled.

Important Note About Colours

Slight colour variations may occur due to:

Studio lighting
Photography
Mobile/computer screen resolution

We strive to display products as accurately as possible.

Contact Us

Email: pranjalpremium@gmail.com
Phone: +91 93161 05250
WhatsApp: +9193161 05250
Address: Pranjal Designer Textile Saree And Dress Wholesaler, 5th floor, Vardhan Textile market, 513 to 516, opposite Samrat International school, Dumbhal, Parvat Patiya, Surat, Gujarat 395010